One way to build trust with customers, open communication channels, improve collaboration, and enhance customer loyalty is to be a legitimate provider of useful and objective information using Web 2.0 services and tools, including interactive maps, Blogs, Wikis, RSS, Podcasts, Tagging and Real-time Social Networking.

Total customer experience testing

Before you proceed with a website redesign, Creative-Ops will evaluate your current site as to how well it meets the needs of customers. We'll rank your site based on how well it:

1. Persuades, engages emotion, or builds trust on every page 
2. Provides customers with fast, easy access to sales, service, and support resources 
3. Provides rich Web content that reinforces marketing objectives 
4. Offers customers multiple methods of getting service while delivering a consistent personalized experience 
5. Gives customers quick, easy access to employees, improving customer relationships and customer loyalty
6. Offers a consistent customer experience at every contact point 
7. Integrates with walk-in or telephone sales and support
8. Uses Web 2.0 services to extend your brand beyond the site 

Based on our evaluation, Creative-Ops will make recommendations as to the Web 2.0 community features that will best support interactive communication and customer engagement. 

Call 866-781-8195 (toll-free) for a free consultation. Based in San Jose, California, Creative-Ops specializes in social networking, maps, podcasts, RSS feeds and blog development and services for the entire U.S.A.